Delivery and Return

Delivery

DELIVERY COSTS

For all orders over CHF 45.00 to Switzerland, shipping is free. For orders below CHF 4.50, shipping costs will be charged.

For deliveries within Europe, free delivery is offered from 65.00.-, orders with a value lower than 7.50.- will be charged shipping costs, additional taxes may be charged by the destination country which remains the responsibility of the customer.

For orders sent to the rest of the world, the price will be indicated in your basket before validation of your basket.

DELIVERY TIME

For deliveries to Switzerland and mainland France, the delivery time is 3-5 business days depending on stock availability. For products shipped to other European countries, information will be provided to you at the time of ordering. For out-of-stock products, a delivery time will be provided at the time of ordering.

Return of merchandise

Back

We grant a right of return within 14 days after receipt of the package.

Your right of return applies if the following conditions are met:

  • the product is in perfect condition, neither opened nor damaged

  • returned in its original packaging

  • the completed return slip which will be sent to you by email when you request your return

Returns that do not meet the conditions will not be refunded and may be returned at the sender's expense.

Return costs will be covered by Urban Nutrition only in the event of a delivery error or if the item is damaged during shipping.

After checking the goods, we will refund you to your bank account within 7 days.

Return address:

Urban Project

The Horns-Morel 42

2300 La Chaux-de-Fonds

Swiss

Damaged package

If the goods arrive damaged, please contact our customer service immediately.